Shipping and Returns Policy
Do you have a question about your order? E-mail us at info@tailwindnutrition.shop.
We do our best to ship your order as quickly as possible. Orders placed before 3:00 PM on a business day are, where possible, shipped the same day. This is not always possible, which may delay delivery. Should we exceptionally be unable to meet this timeframe, we will let you know as soon as possible.
Listed product prices exclude shipping costs. Shipping costs are calculated automatically in the shopping cart, based on your delivery address and order total.
|
Country |
Shipping cost |
|
Netherlands |
€5.50 — free from €70 |
|
Belgium |
€6.50 — free from €80 |
|
Germany |
€7.00 — free from €80 |
|
Luxembourg |
€11.50 — free from €90 |
|
Austria |
€10.00 — free from €90 |
|
Czechia |
€11.00 — free from €90 |
|
Poland |
€11.50 — free from €90 |
|
Slovakia |
€14.50 — free from €100 |
|
Croatia |
€16.00 — free from €100 |
|
Slovenia |
€16.00 — free from €100 |
Ordering from another country? Contact us at info@tailwindnutrition.shop to discuss the possibilities.
Delivery is carried out via PostNL, DHL or DPD. Delivery generally takes place on the next business day after shipping, between 9:00 AM and 6:00 PM. Unfortunately, we cannot guarantee the exact delivery time.
Once your order has shipped, you will receive a tracking link by e-mail so you can follow the status of your parcel.
If you receive a damaged product, something is missing from your parcel, or your order does not arrive, please report this within 14 days of the expected delivery date to info@tailwindnutrition.shop, ideally with photos. We will resolve this free of charge through a replacement or refund.
You have the right to return your order within 14 days of receipt without giving a reason. Notify us within that period at info@tailwindnutrition.shop and return the product within 14 days of this notification. Return shipping costs are for your account, unless stated otherwise.
Sealed products (such as powders, gels or capsules) whose seal has been broken after receipt are excluded from returns for hygiene reasons. The full terms for withdrawal and refunds are set out in our Terms and Conditions.
