Warranty & Complaints
We care about our products and do our best to deliver them to you in top condition. Occasionally, however, an order may be damaged in transit, or a product may not meet your expectations. In that case, you may be entitled to a warranty claim.
Please report a defect within two months of discovering it, to info@tailwindnutrition.shop. If the defect is covered by the warranty, we will arrange a free repair or replacement. The full warranty terms are set out in our Terms and Conditions.
Did something not go quite as expected? Please raise your complaint with us first at info@tailwindnutrition.shop, so we can resolve it directly.
If we cannot reach an agreement, you can submit your dispute for mediation to Stichting WebwinkelKeur: https://www.webwinkelkeur.nl/consument/geschil/. If mediation does not lead to a solution, the dispute can be referred to the independent dispute resolution committee of Stichting DigiDispuut, which issues a binding decision.
