Terms and Conditions
● Consumer: the natural person who is not acting for purposes related to their trade, business or profession and enters into a distance contract with the trader;
● Trader: Tailwind Nutrition Benelux;
● Distance contract: a contract concluded exclusively through the online store, without the simultaneous physical presence of consumer and trader;
● Cooling-off period: the period during which the consumer may exercise the right of withdrawal;
● Right of withdrawal: the consumer's option to cancel the contract within the cooling-off period;
● Day: calendar day;
● Durable medium: any instrument enabling information addressed personally to the consumer to be stored in a way that allows future reference.
Tailwind Nutrition Benelux
Magneet 14Q, 1446 XD Purmerend, The Netherlands
Phone: +31 6 15617268
E-mail: info@tailwindnutrition.shop
KvK number: 73313955
VAT identification number: NL002272668B63
Available on business days between 9:00 AM and 5:00 PM.
1. These terms and conditions apply to every offer made by the trader and to every distance contract concluded between trader and consumer, regardless of the country from which the consumer orders.
2. Before the contract is concluded, the text of these terms is made available to the consumer electronically, in a manner that allows it to be easily stored on a durable medium.
3. Should any provision of these terms prove invalid, the remaining provisions remain in full force; the invalid provision will be replaced by a provision that most closely reflects its original purpose.
1. The offer contains a complete and accurate description of the products offered, including composition and usage instructions where relevant. Images are a true representation; minor colour variations due to screen display are possible.
2. Obvious errors or mistakes in the offer (for example, clear pricing errors) do not bind the trader.
3. Every offer contains information enabling the consumer to understand the rights and obligations attached to acceptance, including the price including taxes, any shipping costs, the method of payment and delivery, and the applicability of the right of withdrawal.
1. The contract is formed at the moment the consumer accepts the offer and confirms the order via the online store.
2. The trader confirms receipt of the order without delay by e-mail.
3. The trader takes appropriate technical and organisational security measures for electronic data transfer and payment.
4. Every contract is entered into subject to sufficient availability of the relevant products.
1. When purchasing products, the consumer has the right to cancel the contract without giving reasons within 14 days, starting the day after receipt of the product.
2. During this period, the consumer handles the product and its packaging with care and does not use or unpack the product beyond what is necessary to assess whether they wish to keep it.
3. To exercise the right of withdrawal, the consumer notifies the trader within the period at info@tailwindnutrition.shop, and returns the product within 14 days of this notification.
4. Sealed products (such as powders, gels or capsules) whose seal has been broken after receipt are excluded from the right of withdrawal, for reasons of health protection and hygiene.
1. The costs of return shipping are borne by the consumer, unless stated otherwise in the offer.
2. The trader refunds the amount paid, including any standard shipping costs, no later than 14 days after withdrawal, provided the product has been returned or adequate proof of return has been provided, using the same payment method as originally used.
3. Any depreciation resulting from improper handling of the product is borne by the consumer.
1. Prices stated include VAT and apply during the stated validity period, subject to changes in the VAT rate.
2. Pricing or typing errors do not bind the trader; in the event of an obvious error, the trader is not obliged to deliver the product at the erroneous price.
1. The trader warrants that products conform to the contract, the stated specifications, and the statutory requirements in force at the time the contract is concluded.
2. Tailwind Nutrition products are dietary supplements and sports nutrition, not medicines. They are not intended to diagnose, treat, cure or prevent any disease. If in doubt, or if pregnant, breastfeeding or taking medication, consult a doctor before use. Store products out of reach of children and in accordance with the storage instructions on the packaging.
3. Any defects must be reported to us within two months of discovering them. An incorrectly delivered product should be reported as soon as possible.
4. The warranty does not apply if the product has been handled improperly, exposed to abnormal conditions, or used contrary to the storage instructions.
1. The trader ships orders with the greatest possible care, generally within the period stated in our Shipping Policy, after receipt of payment.
2. The delivery address provided by the consumer is treated as the place of delivery.
3. Further information on carriers, delivery times and shipping costs per country can be found in our Shipping Policy.
4. The risk of damage to or loss of products lies with the trader until the moment of delivery to the consumer.
5. If delivery of an ordered product proves impossible, the trader informs the consumer as soon as possible, and the consumer is entitled to dissolve the contract free of charge.
1. Payment is made via the payment methods offered on the website, processed through Shopify Payments and/or Mollie (e.g. iDEAL, credit card and other payment methods supported by these providers).
2. In the event of late payment, the trader is entitled not to fulfil the order.
1. Complaints about the performance of the contract can be submitted to info@tailwindnutrition.shop. The trader responds within 14 days of receipt, or indicates within that period when a more detailed response can be expected.
2. If no agreement is reached, the complaint can be submitted to WebwinkelKeur (webwinkelkeur.nl) for free mediation and, if applicable, binding dispute resolution.
3. An overview of recognised consumer dispute resolution bodies in the European Union is available at: https://consumer-redress.ec.europa.eu/dispute-resolution-bodies_en. The European Commission's former ODR platform was permanently discontinued on 20 July 2025.
1. This contract is governed by Dutch law.
2. If the consumer resides in another EU member state, this choice of law does not affect the protection afforded to the consumer under the mandatory provisions of the law of their country of habitual residence, to the extent those provisions cannot be derogated from by contract.
3. The Vienna Convention on Contracts for the International Sale of Goods (CISG) does not apply.
1. Situations not covered by these terms are assessed in the spirit of these terms.
2. These terms may be amended; the version in force at the time of an order remains applicable to that order.
